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Aftercare & Ongoing Support

  • 30 years experience
  • 10-year structural guarantee
  • Fixed fee quotation
  • 5% Scheduling discount
  • 500+ Successful projects

A smooth handover - and support after you move back in

Aftercare and snagging support after a home extension, loft conversion or refurbishment in Surrey and South West London

Our aftercare promise

Our aftercare service supports homeowners across Elmbridge, including East Molesey, Esher, Thames Ditton, Long Ditton, Claygate, Walton-on-Thames and Weybridge, with ongoing support after handover.

You'll have a clear point of contact, a straightforward way to report issues, and a structured approach to snagging and settling-in. If you'd like to see how we manage projects end-to-end, visit our process and project management.

What our aftercare typically includes

Every home and scope of works is different, but a professional aftercare service should be clear, practical, and easy to use. Depending on your project, aftercare may include:

  • Snagging support - agreeing a snagging list and booking time to resolve items.
  • Settling-in adjustments - minor alignments and finishing tweaks as materials naturally settle.
  • Documentation support - helping you organise certificates, warranties and product information.
  • Manufacturer warranty guidance - advice on how to claim if a supplied product develops a fault.
  • Care and maintenance guidance - simple advice to keep finishes looking their best.
  • Ongoing advice - help planning future improvements, upgrades or additional phases of work.

Snagging, settling-in and making good

It's normal for buildings to settle. New plaster can dry out, timber can respond to seasonal changes, and minor hairline cracks can appear as the home adjusts. This doesn't mean anything is �wrong� - it's a normal part of construction. Our approach is to make aftercare easy: report what you're seeing, we'll confirm whether it's a snag, a settling-in item, or something that needs a closer look.

Many standard building contracts include a defined period after practical completion where the contractor returns to rectify defects or outstanding items. On your project, we'll explain what's included and how to log issues, so expectations are clear from day one.

Considering an extension, loft conversion or refurbishment? Explore house extensions, loft conversions, and renovations & refurbishments.

Your handover pack

Good aftercare starts with a proper handover. Where applicable to your scope, we aim to provide a clear handover pack so you have everything you need for the future - especially useful if you remortgage or sell.

  • Building Control sign-off (where required for the works).
  • Electrical certification (where electrical works have been carried out).
  • Gas documentation for relevant installations (where applicable).
  • Manufacturer warranties for products and materials supplied and installed.
  • Key product information such as finishes, paint colours and care guidance (where available).
  • Practical maintenance tips for ventilation, sealants, grout, timber movement and drainage.

How to report an issue

  • Step 1: Send your issue via our contact page with photos if possible.
  • Step 2: We'll acknowledge and triage the issue (snagging, settling-in, product warranty or urgent assessment).
  • Step 3: We'll agree next steps - advice, parts ordering, or booking a site visit.
  • Step 4: We'll close out the item and confirm completion with you.

If you're planning a project and want fixed-price clarity from the outset, you can request a quotation via get a quote or view our recent work on projects.

Ready to talk about your project?

GET IN TOUCH

Yes. Once you've moved back in and lived with the space, we'll agree a snagging list with you and schedule a visit to resolve outstanding items such as minor adjustments, finishing touches and settling-in issues.

Snagging usually means small finishing items or adjustments (for example doors needing minor alignment). A defect is an issue where something hasn't performed as it should. We'll triage your report quickly and advise the best route to resolution.

Aftercare depends on your scope of work and the contract. Most projects include a structured period for snagging and making good, plus support with product warranties and documentation during the early months after handover.

Yes. Where applicable, we provide the relevant handover pack such as Building Control sign-off, electrical certification and manufacturer documentation for products installed as part of your project.

If the issue is product-related, we'll help you identify the correct manufacturer warranty route. If it's installation-related, we'll assess the issue and advise next steps, including scheduling a site visit where appropriate.

Use our contact page to send details and photos where possible. The more information you share (location in the home, when it started, and what you've noticed), the quicker we can diagnose and resolve it.