Last updated: 10 January 2026
This Privacy Policy explains how we handle information when you use this website. We aim to keep things simple: we do not create user accounts and we do not sell or trade personal data.
This policy is intended to comply with the UK GDPR and the Data Protection Act 2018.
1) Who we are
Data Controller: HWP Design & Build Ltd
Email: info@hwpdesignandbuild.co.uk
Phone: 020 3092 3226
Contact page: /contact/
2) What information we collect
Information you choose to give us
- If you contact us by email, phone, or via a form, we will receive the information you provide (for example: name, contact details, project address/area, and any message content).
- If you include special categories of personal data in your message (for example, health information), please be aware we do not need it to respond and you should avoid sharing it.
Technical information (website and security)
- Like most websites, our hosting may process limited technical data to deliver pages and keep the site secure (for example: IP address, browser type, device information, and access timestamps).
- We use this information only for security, troubleshooting, and performance monitoring.
Cookies and similar technologies
We use cookies for basic website functionality and (if enabled) website analytics/tracking to understand how the site is used. We do not use advertising cookies. See /cookie-policy/.
3) How we use information and our lawful bases
| Purpose | What we use | Lawful basis (UK GDPR) |
|---|---|---|
| Responding to enquiries and providing quotes | Contact details and enquiry content | Legitimate interests and/or steps prior to entering a contract |
| Website security, preventing fraud/abuse, diagnostics | Limited technical data (e.g., IP, logs) | Legitimate interests |
| Analytics/tracking to improve the site (if enabled) | Cookie-based usage data | Consent (you can change this in cookie settings) |
| Legal or regulatory requirements | Any relevant information as required | Legal obligation |
4) Who we share information with
We may share information only where necessary, for example with:
- Our website hosting and IT service providers.
- Email and communications providers used to respond to your enquiries.
- Analytics providers (only if you consent to analytics cookies).
- Professional advisers (for example, insurers, accountants, legal advisers) where necessary.
- Authorities where required by law.
We do not sell personal data and we do not use it for third-party advertising.
5) International transfers
If any of our service providers process information outside the UK, we will ensure appropriate safeguards are in place (for example, UK adequacy regulations or contractual safeguards).
6) How long we keep information
- Enquiry messages: kept only as long as necessary to respond and manage any follow-up.
- Technical logs (if retained): kept for a limited period for security and troubleshooting.
- Cookie preferences: stored for a reasonable period to remember your choices.
7) Your data protection rights
You have rights under UK GDPR, including:
- The right to access your personal data.
- The right to correct inaccurate data.
- The right to request deletion (in certain circumstances).
- The right to restrict or object to processing (in certain circumstances).
- The right to data portability (in certain circumstances).
- The right to withdraw consent (where processing is based on consent, such as analytics cookies).
To exercise your rights, contact us at info@hwpdesignandbuild.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
8) Security
We take reasonable technical and organisational measures to protect information. No website can guarantee absolute security, but we work to minimise risk through good security and access controls.
9) Children
This website is not directed at children and we do not knowingly collect information about children.
10) Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above will show when it was last changed. Related pages: Cookie Policy and Terms of Use.